Term and Conditions

Welcome to Gemmy Sale Store! We’re delighted to have you visit our online home for magical seasonal decorations and playful accessories. These Terms and Conditions outline the rules and guidelines for using our website and making purchases. By accessing our site and placing orders, you agree to these terms, so please read them carefully.

At Gemmy Sale Store, we’re passionate about helping you create unforgettable seasonal moments. Our terms are designed to ensure a transparent, fair, and magical shopping experience for all our customers.

1. Website Use and Access

1.1 Eligibility

To use our website and make purchases, you must be at least 18 years old or have parental consent. By using our site, you confirm that you meet these requirements.

1.2 Account Responsibility

If you create an account with us, you’re responsible for:

• Keeping your login information secure and confidential
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized account use

1.3 Acceptable Use

You agree to use our website only for lawful purposes and not to:

• Engage in any fraudulent activities
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality
• Post harmful or inappropriate content
• Use automated systems to extract data without permission

2. Products and Services

2.1 Product Descriptions

We take great care in describing our seasonal treasures accurately, including:

• Detailed product specifications
• Clear imagery showing our decorations and costumes
• Accurate pricing information
• Available quantities

However, slight variations in color or appearance may occur due to monitor settings or product batches.

2.2 Product Availability

As a seasonal specialty store, our product availability may change throughout the year. We reserve the right to:

• Limit quantities of seasonal items
• Discontinue products without notice
• Correct pricing errors that may occur

2.3 Services

Our services include:

• Global shipping (excluding select remote areas in Asia and other regions)
• Customer support via email
• Return and exchange processing
• Secure payment processing

3. Orders and Payment

3.1 Order Process

Placing an order involves these steps:

1. Select your magical seasonal items
2. Review your cart and proceed to checkout
3. Provide accurate shipping information
4. Select your preferred shipping method
5. Complete payment through our secure system
6. Receive order confirmation via email

3.2 Order Acceptance

Your order represents an offer to purchase our products. We accept this offer when we:

• Send an order confirmation email
• Process your payment successfully
• Dispatch your order for shipping

We reserve the right to cancel orders in cases of pricing errors, suspicious activity, or insufficient stock.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted systems. We do not store your complete payment information on our servers.

3.4 Pricing and Taxes

All prices are listed in US dollars. You are responsible for:

• Any customs duties, taxes, or import fees in your country
• Verifying the total cost before completing your purchase

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options to bring magic to your doorstep:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after shipment

4.2 Processing and Delivery Times

We process orders within 1-2 business days after payment confirmation. Delivery times may vary based on:

• Your location
• Customs processing in your country
• Seasonal demand and weather conditions

While we strive to meet estimated delivery times, these are estimates and not guarantees.

4.3 Shipping Limitations

We ship globally but cannot deliver to:

• Select remote areas in Asia and other regions
• Addresses with incomplete or incorrect information
• PO boxes for certain shipping methods

You are responsible for providing accurate shipping information. Incorrect addresses may result in additional shipping fees or order cancellation.

4.4 Order Tracking

Once your order ships, we’ll provide tracking information via email so you can follow your seasonal treasures on their journey to you.

5. Returns and Exchanges

5.1 Return Policy Overview

We want you to love your seasonal treasures! Our return and exchange policy includes:

• 15-day return window from delivery date
• Items must be in original condition with tags and packaging
• Original shipping fees are non-refundable unless due to our error
• Customers are responsible for return shipping costs, except for damaged or incorrect items

5.2 Return Process

To initiate a return or exchange:

1. Check eligibility (within 15 days, original condition)
2. Contact our customer service at [email protected] with required information
3. Receive return instructions within 2 business days
4. Ship your return with all original packaging and documentation
5. Wait for our processing and confirmation

5.3 Refunds

Refund details:

• Processed within 5-7 business days after we receive and inspect your return
• Issued to your original payment method
• Exclude original shipping fees unless the return is due to our error

5.4 Exchanges

Exchange information:

• Subject to product availability
• Price differences will be refunded or charged accordingly
• Exchange shipping is free for customers in eligible regions

5.5 Non-Returnable Items

To maintain quality and safety, the following cannot be returned:

• Seasonal & Holiday Decor that has been installed or used outdoors
• Opened Dress Up & Pretend costumes and accessories (for hygiene reasons)
• Personalized or custom-made items
• Final sale items marked as non-returnable
• Items missing tags, original packaging, or showing signs of use

5.6 Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us immediately at [email protected]. We’ll arrange a replacement at no cost to you.

6. Intellectual Property

6.1 Our Content

All content on our website, including:

• Product descriptions and imagery
• Website design and layout
• Logos and branding elements
• Written content and product names

is the property of Gemmy Sale Store and protected by copyright and trademark laws.

6.2 Limited License

We grant you a limited, non-exclusive license to:

• Access and use our website for personal shopping
• Make purchases through our online store
• Share our products through social media with proper attribution

This license does not permit commercial use of our content without written permission.

6.3 User Content

If you submit reviews, photos, or other content to our site, you:

• Grant us permission to use this content for promotional purposes
• Confirm you have the right to share this content
• Agree that the content is appropriate and doesn’t violate others’ rights

7. Limitations of Liability

7.1 Product Use

Our seasonal decorations and costumes are designed for enjoyment and celebration. You agree to:

• Use products according to their intended purpose and safety guidelines
• Supervise children when using Dress Up & Pretend items
• Follow installation instructions for Seasonal & Holiday Decor
• Use outdoor decorations in appropriate weather conditions

7.2 Website Availability

We strive to keep our website available 24/7 but cannot guarantee uninterrupted access due to:

• Scheduled maintenance
• Technical issues beyond our control
• Unexpected downtime

7.3 Limitation of Damages

To the extent permitted by law, Gemmy Sale Store shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or data
• Damages resulting from product misuse or improper installation
• Delivery delays due to circumstances beyond our control

Our total liability for any claim related to your use of our website or products is limited to the purchase price of the items in question.

8. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we:

• Collect and use your data
• Protect your information with security measures
• Comply with applicable data protection laws
• Use cookies to enhance your shopping experience

By using our website, you consent to our collection and use of data as described in our Privacy Policy.

9. Changes to Terms

We may update these Terms and Conditions periodically to reflect:

• Changes in our business practices
• Legal or regulatory requirements
• Website functionality improvements

We’ll notify you of significant changes by posting the updated terms on our website with a new effective date. Continued use of our site after changes constitutes acceptance of the modified terms.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms and Conditions are governed by the laws of the United States and the state of Washington, without regard to conflict of law principles.

10.2 Dispute Resolution

In the event of a dispute, we encourage you to:

1. Contact our customer service team first to seek resolution
2. If unresolved, consider mediation or arbitration before litigation
3. File any legal claims within one year of the incident

11. Contact Information