Shipping & Returns Policy
At Gemmy Sale Store, we believe that creating magical seasonal moments should be completely worry-free—from the moment you select your perfect decorations to the joy they bring to your home. Just as we carefully craft our enchanting Halloween and Christmas displays, we’re dedicated to making your shopping experience as seamless and delightful as possible. Whether you’re preparing for a festive celebration or adding a touch of whimsy to your everyday life, we’re here to ensure your satisfaction every step of the way.
Shipping Information
We ship globally to bring a sprinkle of magic to your doorstep, excluding select remote areas in Asia and other regions. Here’s how we deliver your seasonal treasures:
| Shipping Method | Cost | Processing Time | Delivery Time | Carrier |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 1-2 business days | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | Free on orders over $50 | 1-2 business days | 15-25 business days after shipment | EMS |
Note: Orders are processed within 1-2 business days after payment confirmation. Delivery times may vary based on your location and customs processing. Tracking information will be provided once your order ships.
Returns & Exchanges Overview
We want you to love your seasonal treasures as much as we love creating them! If something isn’t quite right, we’re here to help make it magical again. Our returns and exchanges are accepted within 15 days of delivery, provided the items meet our eligibility criteria.
- Most items in new condition with original packaging can be returned.
- Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Original shipping fees are non-refundable unless the return is due to our error.
- Customers are responsible for return shipping costs, except for damaged or incorrect items.
Return & Exchange Process
Follow these simple steps to initiate a return or exchange:
Step 1: Check Eligibility
Before starting your return, ensure:
- It’s within 15 days of the delivery date.
- The item is in original condition with tags and packaging.
- You have your order number and proof of purchase.
Step 2: Contact Our Customer Service
Email us at [email protected] with the following information using our template:
SUBJECT: Return/Exchange Request – Order #[Your Order Number]
BODY:
Dear Gemmy Sale Store Team,
I would like to request a [return/exchange] for my order.
Order Number: [Your Order Number] Order Date: [Date of Purchase] Item(s) to Return/Exchange: [Product Name(s)] Reason for Return/Exchange: [Please describe] Preferred Resolution: [Refund/Exchange for specific product] Contact Information: [Your Name, Email, Phone] Thank you for your assistance in creating magical seasonal experiences!
Sincerely, [Your Name]
Step 3: Receive Return Instructions
Within 2 business days, we’ll email you:
- Return authorization number
- Shipping instructions and address
- Return label (if applicable)
- Any special instructions for your specific items
Step 4: Ship Your Return
Package your items securely in the original packaging when possible. Include:
- All original tags and accessories
- Copy of your order confirmation or packing slip
- Return authorization number clearly visible
Step 5: We Process Your Return
Once we receive your return:
- We’ll inspect items within 3-5 business days.
- Process your refund or exchange.
- Send a confirmation email.
Refund Information
We want to get your refund to you as quickly as possible:
- Processing Time: 5-7 business days after we receive and inspect your return.
- Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.
- Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Exchange Information
Prefer to exchange for a different item? We’re happy to help!
- Exchanges are subject to product availability.
- Price differences will be refunded or charged accordingly.
- We’ll ship your exchange item once we receive your return.
- Exchange shipping is free for customers in eligible regions.
Important Exceptions
To ensure the safety and magical quality of our seasonal products, the following items cannot be returned or exchanged:
- Seasonal & Holiday Decor that has been installed or used outdoors (due to weather exposure and installation wear).
- Opened Dress Up & Pretend costumes and accessories (for hygiene reasons).
- Personalized or custom-made items.
- Final sale items clearly marked as non-returnable.
- Items missing tags, original packaging, or showing signs of use.
These exceptions help us maintain the enchanting quality our customers expect from Gemmy Sale Store products.
Damaged or Incorrect Items
If your item arrived damaged or incorrect, please contact us immediately at [email protected]. We’ll arrange a replacement at no cost to you and provide a prepaid return label if needed.
Need Help? We’re Here for You!
Our friendly customer service team is ready to assist with any questions about returns, exchanges, or shipping. Reach out to us—we’re honored to be part of your celebrations!
- Email: [email protected]
- Response Time: Within 2 business days
- Store Address: Gemmy Sale Store, 2221 Melrose Street, Walla Walla, US 99362
Thank you for choosing Gemmy Sale Store to help create your magical seasonal memories. We’re committed to ensuring your complete satisfaction and making every moment sparkle with joy!