At Gemmy Sale Store, we believe that creating magical seasonal moments should be completely worry-free – from selecting your perfect decorations to ensuring your complete satisfaction. Just as we carefully craft our self-inflating Halloween decorations and enchanting Christmas displays, we’re committed to making our returns process as joyful and straightforward as possible.
Quick Overview
We accept returns and exchanges within 15 days of delivery. Most items in new condition with original packaging can be returned, with a few exceptions for seasonal and safety reasons.
Our Return & Exchange Promise
We want you to love your seasonal treasures as much as we love creating them. If something isn’t quite right, we’re here to help make it magical again!
Return & Exchange Process
Step 1: Check Eligibility
Before starting your return, please ensure:
- It’s within 15 days of delivery date
- Item is in original condition with tags and packaging
- You have your order number and proof of purchase
Step 2: Contact Our Customer Service
Email us at [email protected] with the following information using our template below:
SUBJECT: Return/Exchange Request – Order #[Your Order Number]
Dear Gemmy Sale Store Team,
I would like to request a [return/exchange] for my order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe]
Preferred Resolution: [Refund/Exchange for specific product]
Contact Information: [Your Name, Email, Phone]
Thank you for your assistance in creating magical seasonal experiences!
Sincerely,
[Your Name]
Step 3: Receive Return Instructions
Within 2 business days, we’ll email you:
- Return authorization number
- Shipping instructions and address
- Return label if applicable
- Any special instructions for your specific items
Step 4: Ship Your Return
Package your items securely in the original packaging when possible. Include:
- All original tags and accessories
- Copy of your order confirmation or packing slip
- Return authorization number clearly visible
Step 5: We Process Your Return
Once we receive your return:
- We’ll inspect items within 3-5 business days
- Process your refund or exchange
- Send confirmation email
Refund Information
We want to get your refund to you as quickly as possible:
- Processing Time: 5-7 business days after we receive and inspect your return
- Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
- Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
Exchange Information
Prefer to exchange for a different item? We’re happy to help!
- Exchanges are subject to product availability
- Price differences will be refunded or charged accordingly
- We’ll ship your exchange item once we receive your return
- Exchange shipping is free for customers in eligible regions
Important Exceptions
To ensure the safety and quality of our seasonal products, the following items cannot be returned or exchanged:
- Seasonal & Holiday Decor that has been installed or used outdoors (due to weather exposure and installation wear)
- Opened Dress Up & Pretend costumes and accessories (for hygiene reasons)
- Personalized or custom-made items
- Final sale items clearly marked as non-returnable
- Items missing tags, original packaging, or showing signs of use
These exceptions help us maintain the magical quality our customers expect from Gemmy Sale Store products.
Damaged or Incorrect Items
If your item arrived damaged or incorrect, please contact us immediately at [email protected]. We’ll arrange a replacement at no cost to you and provide a prepaid return label if needed.
Need Help? We’re Here for You!
Our friendly customer service team is ready to assist with any questions about returns or exchanges.
Email: [email protected]
Response Time: Within 2 business days
Store Address: Gemmy Sale Store, 2221 Melrose Street, Walla Walla, US 99362
Thank you for choosing Gemmy Sale Store to help create your magical seasonal memories. We’re honored to be part of your celebrations and committed to ensuring your complete satisfaction!