FAQ

What types of products do you offer?

We specialize in seasonal and holiday decorations, including items for Halloween, Christmas, and more! Our menu categories include Dress Up & Pretend, Home Goods & Toys, Indoor Seasonal & Holiday Decor, Outdoor Seasonal & Holiday Decor, Seasonal & Holiday Decor, and Toys, Games & Crafts. From Disney classics to Peanuts gang and Minions, we have festive treasures to transform your space.

Are your decorations easy to set up?

Absolutely! Many of our products feature self-inflating technology, meaning your stunning holiday display can be ready in seconds—no complicated setups or waiting required. We design our decorations to create “wow” moments with minimal effort.

What shipping options do you offer?

We have two main shipping options to suit your needs:

• Standard Shipping – $12.95: Perfect for time-sensitive celebrations, with delivery in 10-15 business days after shipping via DHL or FedEx.
• Free Shipping – Orders over $50: Great for planning ahead, with delivery in 15-25 business days after shipping via EMS.

Processing time for both is 1-2 business days.

Do you ship internationally?

Yes! We ship worldwide, bringing joy to celebrations across the globe. However, we do not deliver to Asia and select remote regions. We work with premium carriers like DHL, FedEx, and EMS to ensure reliable delivery.

How can I track my order?

Once your order ships, we’ll email you tracking information so you can follow its journey. If you have any issues, contact us at [email protected].

What is your return policy?

We offer hassle-free returns within 15 days of receipt. If any decoration doesn’t meet your expectations, just let us know. Celebrations should be stress-free, and your satisfaction is part of our magic formula!

How do I initiate a return?

Please email our customer service team at [email protected] with your order details, and we’ll guide you through the easy process.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience. Our checkout process is secure and straightforward.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account might make future orders faster and allow you to track your history easily.

Where is Gemmy Sale Store located?

Our company address is 2221 Melrose Street, Walla Walla, US 99362. We’re a US-based store with a global reach, committed to bringing the magic of seasons to life.

How can I contact customer service?

We genuinely care about making your celebrations special! Email us at [email protected] for any questions or support.